Question 1

Do you offer bulk discounts?

Accepted Answer

Absolutely! We're happy to offer bulk discounts for customers with specific needs. Please reach out to our sales team via email: askembroidax@gmail.com or WhatsApp at +923191970723.

Question 2

Do you offer same day digitizing?

Accepted Answer

Yes, we also do rush orders and deliver within hours on special request otherwise we accommodate most same-day digitizing.

Question 3

How will I receive my file?

Accepted Answer

Your completed embroidery files are delivered through your Embroidax dashboard. Log in to download them anytime from your order.

Question 4

What changes are allowed after my file has been delivered?

Accepted Answer

Requests to improve the sew quality of your file, like adjusting an outline for better registration, are free of charge. However, any changes that alter the original artwork may incur an additional fee.

Question 5

What is your turnaround time?

Accepted Answer

Our turnaround time is typically fast, with most projects completed within a few hours. For more complex designs, it may take a bit longer, but we always strive to deliver as quickly as possible.

Question 6

How can I submit a request for changes?

Accepted Answer

Open your order in the Embroidax dashboard and submit a change request there. You can add notes about what needs updating so our team can revise the file.

Question 7

How soon will I get my file back after requesting a change?

Accepted Answer

After you submit a change request in the dashboard, test the delivered file and tell us what needs adjusting as soon as you know. Revised files are posted back to your order in the dashboard when ready.

Question 8

Is there a fee for my change request?

Accepted Answer

No, most changes are free. If you are having issues with your sew-out, your change request regarding sew-out is free of charge.

Question 9

Is there an additional fee for changing the size?

Accepted Answer

Generally, resizing within certain limits doesn't come with an extra charge. However, if the change requires re-digitizing the design, an additional fee may apply.

Question 10

What are changes that require a fee?

Accepted Answer

If any changes are made to the original artwork that alter the design's appearance, additional charges may apply.

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