Privacy Policy

Embroidax is an embroidery digitizing service that converts customer artwork and designs into machine-readable embroidery files for small embroidery shops, individual hobbyists, clothing brands/wholesalers, and print-on-demand businesses. Embroidax is operated as a sole proprietorship based in Pakistan.

• Contact: embroidaxteam@gmail.com
• WhatsApp: +92 319 1970723
• Location: Pakistan

2.1 Information You Provide Directly

• Contact details: name, email address, phone number, WhatsApp number
• Order details: design type, garment/product type, size, machine format, colour count, special technique requests
• Uploaded files: artwork, images, logos, or design files you submit for digitizing
• Payment information: processed via PayPal (we do not store full card numbers)
• Account information: credentials and profile data when you create an account
• Communications: messages sent via our on-platform chat, WhatsApp, or email

2.2 Information Collected Automatically

• Usage data: pages visited, time spent on site, browser type, device type, IP address
• Cookies and similar technologies: used for site functionality, authentication, analytics, and (where applicable) preferences

2.3 Information from Third Parties

• Payment confirmation data from PayPal
• Authentication and backend service data from Google Firebase
• Delivery/communication metadata from WhatsApp Business or email service providers

We use collected information to:

• Process and fulfill your embroidery digitizing orders
• Generate quotes and confirm pricing
• Communicate with you about your order status (via chat, WhatsApp, or email)
• Process payments and prevent fraud
• Create and manage your account
• Improve our website, tools, and service quality
• Respond to inquiries, negotiations, or custom quote requests
• Send service-related updates (not marketing, unless you opt in)
• Comply with legal obligations

We do not sell your personal information.

If you are located in the European Economic Area (EEA) or United Kingdom, we process your data under the following legal bases:

• Contractual necessity: to fulfill your order and provide the Services
• Consent: where you have opted in (e.g., marketing communications)
• Legitimate interests: to improve our Services and prevent fraud
• Legal obligation: where required by law

Your GDPR Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at embroidaxteam@gmail.com.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information as defined by the CCPA)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at embroidaxteam@gmail.com. We may need to verify your identity before processing your request.

We may share your information with:

• PayPal to process payments and prevent fraud. PayPal handles card and wallet payments on our behalf; we do not store full card numbers. See PayPal's Privacy Statement.
• Google Firebase to authenticate users, store order and account data, and operate backend services for our website. See Firebase Privacy and Security and the Google Privacy Policy.
• Communication platforms (e.g., WhatsApp Business, email providers) to deliver order updates
• Service providers who help operate our website and business
• Legal authorities, if required by law or to protect our rights

We do not share your uploaded design files with third parties except as necessary to fulfill your order.

Our Services rely on trusted third-party platforms. Their own privacy policies also apply to information they process:

• Firebase (Google): used for authentication, database storage, and related infrastructure. Learn more at firebase.google.com/support/privacy and policies.google.com/privacy.
• PayPal: used to collect and process payments in USD (including major debit/credit cards via PayPal). Learn more at paypal.com Privacy Statement.

We retain your information for as long as necessary to:

• Fulfill your order and provide support
• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce agreements

Uploaded design files may be retained for a limited period after order completion to support revisions or reorders, after which they may be deleted upon request.

We use reasonable technical and organizational measures to protect your information, including security features provided by Firebase and PayPal. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies or similar technologies to:

• Keep the site functioning properly
• Maintain your signed-in session (including via Firebase Auth)
• Understand how visitors use our site
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

Your information may be transferred to and processed in countries other than your own — including through Firebase (Google) and PayPal servers. Where required, we take steps to ensure appropriate safeguards are in place for such transfers (e.g., Standard Contractual Clauses for EEA/UK data).

Our Services may contain links to third-party websites or platforms (e.g., WhatsApp, PayPal, Google/Firebase). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:

• Email: embroidaxteam@gmail.com
• WhatsApp: +92 319 1970723
• Website: embroidax.com